5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing quality management processes.
Security guard businesses are unlike any vendor a home manager usually hires. If you hire a painter, you are able to see whether or not they are doing their tasks by looking at the walls. But when you hire a security guard business, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it’s important to implement a system of verification and quality management to ensure that issues connected with the deficiency of performing these tasks do not start to happen.
In this article we will talk five (5) simple steps to improving your safety guard service and achieving everything you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your state is one of those states, ensure your security guard company is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to display whether the protector is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and to describe your expectations. This first conversation will tell you a good deal about what to expect from that guard and it gives you a chance to ask a different guard if you think it is essential.
Assess Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his delegated property is not as complete. We call the orientation for the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double lender? (Double banking is the procedure for experiencing a seasoned guard working in the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to every one of the questions and make certain they match what you feel is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site special training to acquire an understanding of what goes into preparing a guard to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard service. When security businesses deliver poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work is not important and they start to find themselves as less of a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard company remotely oversee its defenses? Outside the normal security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re on your property. These monitoring systems allow the security guard business to track the time and log the activity of the guards while they’re making rounds to various areas on your property. Most Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard provider provides a method of making certain each guard is secure and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to ensure they understand their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Remember, when choosing a security adviser be confident the adviser is not really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.